right of withdrawal

This right of cancellation applies only to consumer transactions and not to entrepreneur transactions.


You have the right to cancel this contract within fourteen days without giving reasons. 
The period for cancellation is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. 
In order to exercise your right of cancellation, you must inform us (DIRECT COOL AG, Tel. +41 (0)55 410 1211, e-mail by means of a clear declaration (e.g. a letter sent by post, a fax or an e-mail) about your decision to cancel this contract. You can use the attached sample letter of cancellation for this but this is not stipulated.

To comply with the cancellation deadline, it is sufficient when you send the notification regarding the exercising of the right of cancellation before the expiry of the period for cancellation.

Exceptions from the right of cancellation

· With download products (electronic files), the right of cancellation expires early with the provision of the download.
for us with their receipt.

· In the case of a service, your right of cancellation expires early if your contractual partner has commenced the implementation of the service with your explicit consent before the end of the cancellation period or you yourself have initiated this (e.g. by downloading, etc.). In the case of products that are not listed in the standard programme and are ordered at the explicit request of the customer (special order), the right of cancellation expires with the implementation of the service.


Consequences of cancellation:
If you cancel this contract, we have to repay to you all payments that we have received from you, including the costs of delivery (with the exception of the additional costs that arise from you selecting a method of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive the notification regarding your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction unless otherwise explicitly agreed with you; under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back again or until you have provided proof that you have sent the goods back, depending on which is the earlier point in time. 
You have to return or hand the goods over to us immediately and at any rate within fourteen days from the day on which you notify us of the cancellation of this contract. In the event of a return, the customer has to ensure that the goods are returned to the dispatching warehouse; this refers in particular to drop shipping goods. The customer is obligated to return to the sender. The deadline is complied with if you send the goods before the expiry of the period of fourteen days. You pay for the direct costs of returning the goods. The deadline is complied with if you send the goods back before the expiry of the period of fourteen days. You pay for the direct costs of returning the goods. 

You only have to pay for any loss in value of the goods if this loss in value is attributable to handling of them that is not necessary to check the quality, properties and functioning of the goods.

Sample cancellation form:
(If you wish to cancel the contract, then please complete this form and send it back to us.) 
To DIRECT COOL AG, CH-8852 Altendorf, Brügglistrasse 2
Tel. +41 (0)55 410 1211, e-mail
I/We (*) hereby cancel the contract concluded by me/us (*) regarding the purchase of the following 
goods (*)/the provision of the following service (*) 
Ordered on (*) / received on (*) 
Name of the consumer(s) 
Address of the consumer(s) 
Signature of the consumer(s) (only in the case of notification on paper) 
(*) Delete as appropriate.


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